Buying & Shipping & Policies

Contact Information

Email

Email us your questions. We usually reply to emails on the same day (business days). Selecting the right option under the inquiry drop down will aid us in getting back to you with as quickly as possible. Please mention how you found this site.WE DO NOT SUPPLY FREE SAMPLES as we receive too many requests for them,please buy the item as detail price.

Chat

Occasionally, our support technicians are available for online chat to answer your questions. If available, you will see our chat icon and a link located at the right bottom of each web page.

Address


Shipping

If you placed an order and want to know the status of it, please check your email for tracking information.

Orders ship the same day if placed by 1:00 PM Central Time. Orders placed after 1:00 PM ship the following day, excluding weekends. Orders placed on the weekend ship the following Monday. We make every effort to ship all orders within 24 hours. An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with the tracking information when your order ships.

Fast Shipping all over the all


Start at $4.9 ship to all the world ,over $100 free shipping ,$200 Express shipping

We will ship by DHL to almost anywhere in the world. customers please select the standing shipping or Express shipping option. Additional shipping charges may apply. Standing shipping may take 7~15 days to arrive and be tracked. Express delivery(DHL,UPS,FedEx) time is 3~4 days and can be tracked. We highly recommend Express shipping for orders . We are not responsible for lost orders if you select the standing shipping option.

Custom declare,if total amount above $200 and If you do not specify declare value in the order "comments" box we will declare lower amount.There will be an additional duty tax if over minimum to declare. If you want a particular declared price you could clarify it in your order.

DHL/FedEx/UPS/EMS(Express)
Area
time
United States,Canada 3-4 business days
Australia,New Zealand,Singapore 3-5 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 3-5 business days
Italy , Brazil 4-6 business days
Other countries 4-7 business days
Register airmail(Standing)
7-15 business days to worldwide

Stock

Out of stock items are indicated as out of stock with an expected due back date. These items cannot be ordered until we we have stock again, we do not accept orders for out of stock items. 99% Item is in the stock.

Accepted Forms of Payment

PayPal Official PayPal Seal

Select PayPal on the order form. Your order will not be processed or shipped until payment is received and verified. You will not be able to modify your order once it has been submitted.

Credit Card (use the paypal )

We accept Visa, Mastercard, Discover, and American Express. Credit card information is never stored anywhere on our premises or online server. Credit Card information is transmitted securely using 256-bit encryption.Pay with Credit or Debit Card <<

Electronic Funds Transfer

There is $100 merchandise minimum for T/T payment. Fill out our online order form, use all 0's for the credit card number so the order will go through. Our online shopping cart will generate a Proforma Invoice (P/I) that we will then email to you along with the shipping charges and our bank information.

Return Policy

  • We have a 30 day return policy.
  • Please order small sample quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.
  • Returned merchandise needs to be in original packaging and condition.
  • Make sure to include all materials, manuals, instructions, etc.
  • We will Reimburse UPS or USPS ground shipping at our discretion (wrong merchandise received, etc.).
  • Please allow 7 business days to see refund on credit card statement.
  • COD and Freight Collect packages will not be accepted.
  • A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials, or merchandise not in original packaging and condition.
  • LED Aluminum Channel or rigid bar cannot be returned if the package has been opened, LED bulbs and other products can be.

Exchange Policy

  • We have a 30 day exchange policy.
  • We will exchange items only if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.
  • Exchanges are only acceptable for the same series merchandise in a different available type.
  • Exchanged merchandise can only be shipped out after we receive the returned goods and have a quality check.
  • Shipping costs are the sole responsibility of the customer

Warranty

A copy of the invoice is required for warranty repairs or replacements.
Unless otherwise noted, all products are warranted for 2 years from the date of purchase, select products have extended warranty periods. Warranty is void when products are used in applications that they are not intended for, such as using our LED Car Bulbs in applications other than the replacement of standard car bulbs in standard vehicles. Please call or email to notify us prior to returning items for warranty repair or exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice.

Discounts

Quantity Discounts (Wholesale Pricing)

We only offer discounts based on quantity. Our online shopping cart will automatically apply discounts. Discount pricing can be found on specific product pages by clicking the link that says "Quantity Discount Pricing". Typically, items arediscounted 10% at 50+ pcs, 20% at 100+ pcs, 25% at 500+ pcs, 30% at 1000+ pcs,for led module light and led cable discounted 10% at 100+ pcs, 15% at 500+ pcs, 20% at 1000+ pcs, 25% at 2000+ pcs, 30% at 5000+ pcs . For larger quantity pricing or for items that our shopping cart does not apply discounts for, you may visit our Contact Page.or info@724light.com

Technical Help

You may contact us with your technical questions on our Contact Page.

Note that we receive a lot of emails and sometimes difficult to keep up with them. Keep your emails as brief as possible, long emails may not be answered. If you do not know how to use LEDs, please try the LED links on our "LED Help" page, we do not provide design advice for your LED circuits. LEDs are electronic components and do require some technical knowledge to use them properly.

All available specifications are online listed on these pages under the "Specifications" Tab.

Custom LED Designs

Custom versions, sizes and assemblies are available for many of our products. If you require custom variations for any of the products seen on our web site, please visit our Contact Page or email info@724light.com.

Privacy Statement

Super Bright LEDs is committed to respecting and protecting the privacy of those who order from 724light.com. Information collected to process orders is only used in relation to those orders. We will never disclose your information to anyone for any reason. When you place an online order with us, you have the option to only receive emails relevant to that order. If selected, you will never receive promotional emails from us (or any other source) as a result of placing an order with us.

Legal

Copyright, Trademark, and Patents

All content included on this site, 724light.com, such as text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of 724 LEDs, Inc. or its content suppliers and protected by international copyright laws.

Limitation of Liability

IN ALL CIRCUMSTANCES THE MAXIMUM LIABILITY OF 724LIGHT, INC. IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. 724LIGHT, INC. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. 724LIGHT, INC. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT 724LIGHT, INC. HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

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